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How We Work

how we work

What we WILL DO

During our initial Quotation visit / Consultation

  • We will be prompt and show up on time when you have asked us to.
  • We will give you a detailed written quotation.
  • We will explain in detail what is we will do and any options you have.
  • We will leave you to decide in your own time whether to choose us.

The installation

  • We will show up on the agreed day.
  • We will only send our own expert fitters to carry out the work.
  • We will explain any options to you.
  • We will only use quality BBA approved profiles.
  • We will not use unnecessary offcuts / joins, where the product could have been fitted as a whole length.
  • We will tidy up thouroughly at the end of each day.
  • We will responsibly and legally dispose/recycle all of the waste.

Aftersales

  • We will make sure you are happy with all aspects of the installation.
  • We will attend to any issues promptly (should there be any).
  • We will allow you use a credit card without charging you more for the privilege.
  • We will provide you with a VAT receipt and Guarantee.
  • We will give you an insurance backed guarantee.
  • We will give you a written product guarantee.

What we WILL NOT DO

During our initial Quotation / Consultation

  • We will not start off with an inflated price only to give a false discount.
  • We will not lie to you or be anyway misleading.
  • We will not overstay our welcome.
  • We will not spam you with texts, emails follow up calls.
  • We will not be pushy or try any annoying sales tactics.
  • We will not be late for our agreed appointment.
  • We will not over promise and under deliver.

The installation

  • We will not let you down if we agree a time and date with you.
  • We will not ‘go off’ and do another job in the middle of your installation.
  • We will not leave your property untidy.
  • We will not take chances which could damage your property/flowers/driveway etc.
  • We will not send untrained / unskilled staff! – otherwise known as cowboys.
  • We will not cut corners to ‘scrimp’ on your installation.
  • We will not say you need other unnecessary work doing to inflate the job.

Aftersales

  • We will not ask for more money other that what has been previously agreed.
  • We will not charge you extra if you wish to use a credit card.
  • We will not contact you again unless you want us to and you have made that clear.

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Registered in England no. 4319372. VAT Reg no. 755097604. Registered Office: Factory 2, Phoenix Park Industrial Estate, Chickenhall Lane, Eastleigh, Hampshire, SO50 6PQ